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Privacy Policy

Last updated: 23 October 2026

Valentina Relaxation respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us, make a booking or attend a relaxation session.

1. Who we are

The data controller responsible for your personal information is:

Valentina Relaxation
Business owner: [Insert owner’s full name]
Business address: [Insert registered/business address]
Email: info@valentinarelaxation.co.uk
Telephone/WhatsApp: [Insert telephone number]

For data protection purposes, Valentina Relaxation is responsible for deciding how and why your personal information is used.

2. Information we may collect

We may collect the following information:

Your name
Telephone number
Email address
Booking and appointment details
Payment and transaction information
Messages and enquiries sent to us
Information provided through a health questionnaire or consent form
Information about accessibility needs or relevant health conditions
Website usage information, such as browser type, device information and IP address
Cookie and analytics information, where applicable

Health information is treated as special category data and receives additional protection under UK data protection law. ico.org.uk

3. How we use your information

We may use your information to:

Respond to enquiries
Arrange and manage bookings
Provide relaxation sessions safely and appropriately
Review health and consent information before a session
Contact you about your appointment
Process and record payments
Handle cancellations and late-cancellation charges
Provide customer service
Maintain business records
Improve our website and services
Meet legal, accounting and insurance requirements
Protect the safety and security of our clients, staff and premises

We will only use your information where we have a lawful basis to do so, such as fulfilling a booking, complying with a legal obligation, pursuing legitimate business interests or obtaining your consent.

4. Health and consent information

Before your first session, we may ask you to complete a health questionnaire or consent form.

This information is used only where necessary to help us assess whether a session is appropriate and to provide the service safely. We will not use your health information for marketing.

Where required, we will ask for your explicit consent to collect and use health information. You may withdraw that consent, although this may mean that we are unable to provide certain services safely.

The ICO confirms that health information requires both a lawful basis under Article 6 of the UK GDPR and an additional condition under Article 9. ico.org.uk

5. How we share your information

We may share limited personal information with:

Website hosting and website management providers, including Wix
Payment providers and banks where necessary to process payments
Professional advisers, insurers or accountants where reasonably required
Service providers who help us operate the business
Government bodies, regulators, law enforcement or courts where we are legally required to do so
The salon or premises provider where this is necessary for the safe operation of the service

We do not sell, rent or trade your personal information.

Any third party that processes personal information on our behalf should only use it for the agreed purpose and must protect it appropriately.

6. Website, cookies and analytics

Our website may use cookies or similar technologies to:

Make the website function properly
Remember preferences
Understand how visitors use the website
Improve website performance and content

Some cookies may be placed by third-party services used on the website. Where required, we will ask for your consent before using non-essential cookies.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how the website works.

A privacy notice should explain why data is collected, how long it is kept and who it is shared with. ico.org.uk

7. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose it was collected.

As a general guide:

Booking and contact information: for as long as necessary to manage the booking and maintain reasonable business records
Health questionnaires and consent forms: for as long as reasonably necessary for safety, insurance and legal purposes
Payment and accounting records: for the period required by tax and accounting obligations
Marketing consent records: until you withdraw consent or the information is no longer needed
Website enquiry records: for as long as reasonably necessary to deal with the enquiry and maintain business records

When information is no longer required, we will securely delete it or anonymise it.

8. Keeping your information secure

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, alteration or disclosure.

However, no method of sending or storing information online can be guaranteed to be completely secure.

9. Your data protection rights

Depending on the circumstances, you may have the right to:

Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your information
Ask us to restrict how we use your information
Object to certain types of processing
Withdraw consent where consent is being used
Request the transfer of certain information to another provider
Complain to the Information Commissioner’s Office

To exercise your rights, contact us at:

info@valentinarelaxation.co.uk

We may need to ask for information to confirm your identity before responding. We will normally respond within one month, unless the law allows a longer period.

10. International transfers

Some of the providers we use may process information outside the United Kingdom.

Where this happens, we will take reasonable steps to ensure that appropriate safeguards are in place, such as an adequacy decision or approved contractual protections.

11. Children’s information

Our services and website are not intended for children under the age of 18 unless a parent or legal guardian has made the booking and provided any required consent.

We do not knowingly collect personal information from children without appropriate permission.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page with a revised “Last updated” date.

13. Complaints

If you have concerns about how we have used your personal information, please contact us first at:

info@valentinarelaxation.co.uk