Terms & Conditions

Last updated: 23 October 2026

These Terms & Conditions explain how bookings and relaxation experiences at Valentina Relaxation operate.

By making a booking, you confirm that you have read and accepted these terms.

1. About Valentina Relaxation

Valentina Relaxation provides private relaxation and self-care experiences from a rented treatment room within an established beauty salon at:

1 The Broadway, Broadstairs, CT10 2AD

Valentina Relaxation is available to men and women and provides one-person sessions only.

2. The Relaxation Experience

Sessions may include a relaxation massage chair, aromatherapy, a red light LED face mask, eye mask, leg massager, relaxing music or guided meditation, headphones, a hot drink, sweet treat and snack.

Customers may choose not to use any part of the experience. Removing an element does not reduce the session price because the booking reserves Valentina’s time and the room exclusively for the customer.

The experience is intended for relaxation and self-care. It is not medical treatment, therapy or a substitute for advice from a qualified healthcare professional.

3. Session Times and Prices

The available session lengths and prices are currently:

30 minutes — £19.95
60 minutes — £35
90 minutes — £49.95

Prices may be updated in the future, but the price confirmed at the time of booking will apply to that booking.

4. Bookings

Bookings can currently be arranged by phone, text message, WhatsApp or email:

info@valentinarelaxation.co.uk

Appointments are available by arrangement. Walk-in appointments may be accepted where Valentina is available, but booking in advance is recommended.

A booking is confirmed once the appointment time, session length and payment arrangements have been agreed.

5. Payment

Payment can currently be made by bank transfer when booking.

Cash may be accepted for available walk-in appointments.

Payment instructions will be provided when the booking is arranged.

6. Health and Suitability

Before a first session, customers will be asked to complete a health questionnaire and consent form.

Customers must tell Valentina about any relevant medical conditions, pregnancy, allergies, medication, recent surgery, implanted medical devices, circulation problems, skin or eye conditions, asthma or fragrance sensitivities.

Some parts of the experience may not be suitable for everybody. This may include the massage chair, leg massager, LED face mask or aromatherapy.

Valentina may recommend that a customer does not use a particular element of the experience. If there is uncertainty about suitability, the customer may be advised to seek guidance from an appropriate healthcare professional.

Customers must stop using any equipment or product immediately if they feel uncomfortable or unwell and must inform Valentina.

7. Arrivals and Late Appointments

Customers should arrive at the agreed appointment time.

If a customer arrives late, the session may still need to finish at the originally booked time so that other appointments are not affected. The full session price will still apply.

8. Cancellations and Rescheduling

At least 24 hours’ notice is requested for cancellations or rescheduling.

If an appointment is cancelled or rescheduled within 24 hours, a charge of up to 50% of the booking price may apply. This reflects the time reserved for the appointment and the difficulty of filling the appointment at short notice.

Where payment has already been made, the applicable amount may be retained. Any cancellation charge will remain subject to the customer’s statutory rights.

If Valentina needs to cancel or rearrange an appointment, the customer will be offered an alternative appointment or a refund of any payment made for that appointment.

9. Loyalty Offer

Customers who purchase and arrange four sessions together may be entitled to receive a fifth session free.

The offer is subject to availability and the specific terms confirmed when the four sessions are purchased. The offer cannot be exchanged for cash and may not be combined with another offer unless agreed in writing.

10. Customer Behaviour

Customers are expected to behave respectfully towards Valentina, the beauty salon, staff and other people using the premises.

Valentina may refuse or end a session if a customer behaves in an abusive, threatening, intoxicated or inappropriate manner.

11. Responsibility and Liability

Valentina Relaxation will provide the service with reasonable care and skill.

Customers are responsible for providing accurate health information and following any instructions given before or during the session.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or the customer’s statutory consumer rights.

12. Privacy

Personal information and health information provided during booking or through the questionnaire will be handled in accordance with the Valentina Relaxation Privacy Policy.

Health information will only be used where reasonably necessary to assess the suitability and safety of the relaxation experience.

13. Changes to These Terms

These Terms & Conditions may be updated from time to time.

The version displayed on this website will apply to future bookings. Any important booking terms will be explained to the customer when the appointment is arranged.

14. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any dispute will first be dealt with directly and fairly between the customer and Valentina Relaxation.

15. Contact

If you have any questions about these Terms & Conditions, your booking or the relaxation experience, please contact:

Valentina Relaxation
1 The Broadway
Broadstairs
CT10 2AD

Email: info@valentinarelaxation.co.uk